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Inpatient satisfaction at tertiary care public hospitals of a metropolitan city of Pakistan.
J Pak Med Assoc. 2014 Dec;64(12):1392-7
Authors: Hussain M, Khan MS, Wasim A, Sabih S, Saleem S, Mushtaq A
Abstract
OBJECTIVE: To determine the satisfaction of in-patients towards quality of service provision and environment of public-sector hospitals.
METHODS: The cross-sectional study was conducted in four major public-sector hospitals of Karachi from December 2010 to February 2012. The questionnaire, besides the demographic details, also had 5-point Likert scale questions regarding satisfaction of patients with doctors, staff, administration and the hospital environment. SPSS 20 was used for statistical analysis and results were expressed as frequencies with percentages.
RESULTS: Of the 710 subjects in the study, 475(67%) agreed that their doctors checked them with concentration and care. Staff was reported as being kind natured and well-mannered by 423(59.6%) and 451(63.5%) patients respectively. However, 414(58.3%) were not pleased with the sanitary condition of the hospital. Only 225(31.7%) got comfortable beds, while 498(70.14%) patients found bugs in beds. In terms of overall satisfaction 452(63.7%) were satisfied with the staff, 463(65.2%) with doctors, and 385(54.2%) with the hospital environment.
CONCLUSION: Patients were relatively satisfied with the staff, but sanitary conditions and hospital environment were a concern for majority of the patients.
PMID: 25842585 [PubMed - indexed for MEDLINE]