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Handover process: how to improve quality and safety through an ergonomic solution.
Work. 2012;41 Suppl 1:2941-5
Authors: Toccafondi G, Albolino S, Bellandi T, Venneri F
Abstract
Patient safety practices for enhancing the quality and safety of handover are context sensitive interventions. In this article we explore the use of cultural probes as a qualitative technique with a twofold objective: eliciting implicit activity pattern and tools that may constitute resources for the design of effective handover solutions and prompting health care practitioners' participation and involvement.
PMID: 22317165 [PubMed - indexed for MEDLINE]