What can we learn from patient dissatisfaction? An analysis of dissatisfying events at an academic medical center.
J Hosp Med. 2010 Nov;5(9):514-20
Authors: Lee AV, Moriarty JP, Borgstrom C, Horwitz LI
Patient satisfaction is typically measured by quantitative surveys using predetermined domains. However, dissatisfaction may be an entity distinct from satisfaction, may have different determinants, and may better reflect problems in healthcare delivery.
PMID: 21162153 [PubMed - in process]